ClickMeeting Reviews
Pros
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Comprehensive features portfolio
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Flexible pricing
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Easy to use
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Mobile admin app
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Extensive knowledge base
Cons
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No money-back guarantee
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No live chat customer service
Who said running web conferences has to be complicated? What could be a very complex and time-consuming process is a piece of cake with ClickMeeting. The best part is that the company provides simplicity without restricting any features, offering all the necessary tools to host well-prepared webinars that will increase attendee engagement and lead conversion. The web conferencing software supports up to 1,000 participants, and three people can share the hosting podium together. Pricing is quite flexible: customers can select the number of attendees per session, types of web conferences required, and pay separately for extra features. It’s possible to get a 20% discount on all subscriptions by opting for a yearly billing cycle, and there’s a 7-day free trial in place.
20% off on all ClickMeeting subscriptions
Interested clients can get ClickMeeting by purchasing a monthly or a yearly subscription. The latter offers a 20% discount, regardless of the tier selected.
Save 20% With ClickMeeting
Features
Features
Maximum attendees
1000
Maximum hosts
6
Maximum active webcams
4
Maximum active mics
25
Chat support
Video quality
HD
Maximum resolution
720p
Encryption
SSL
Whiteboard
Polls
Q&A
File sharing
Screen sharing
Remote control
Webinar recording
Maximum recording length
10 hours
Webinar sharing
Recurring webinars
On-demand webinars
Paid webinars
Analytics dashboard
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ClickMeeting offers a comprehensive list of features that pushes any web conference to the next level. Scheduling an online meeting or a webinar is straightforward, and the web conference provider supports up to 1,000 attendees, offers HD video quality, and enables up to four cameras and 25 audio feeds to be connected simultaneously. It’s possible to record sessions up to 10 hours in length and have 2GB worth of files stored in the platform, ensuring that all the required materials are always on hand to make the session go smoothly.
Speaking of interaction, ClickMeeting comes packed with features aimed at keeping participants engaged. Besides the live chat where users can speak publicly or privately with each other, the software also provides a whiteboard, enabling presenters to doodle while putting an idea across. It’s also possible to create live voting pools, Q&As, and calls to action. What’s more, the chat comes with a helpful translator that supports up to 52 languages and chat moderation.
Creating polls with ClickMeeting
ClickMeeting calls to action
ClickMeeting Q&As
ClickMeeting integrations list
Everything is connected nowadays, and we use many apps to understand how our consumers behave. ClickMeeting saves hosts some work by integrating with over ten third-party applications. From sharing webinars on social media automatically to exporting data directly to the CRM software in place, this web conference provider ensures a smooth information flow. Companies looking to host paid webinars can do so by integrating their PayPal account as well.
The admin dashboard that users are prompted to go to when they log in displays crucial analytics that can be customized to showcase only the most important information for the company. This way, the administrator only sees the most vital information regarding objectives and KPIs, leaving out all unnecessary data.
Setup
ClickMeeting offers an intuitive interface that makes scheduling a web conference a simple matter. It only takes four easy steps, each one containing an instructional video popping up the first time the host creates a session. The very first step is to specify standard information such as room name, type, URL, and meeting time. Next comes customizing the overall room appearance as well as the landing and registration pages. Then you set up the automated features such as publishing events on the company’s profile page, social media sharing, and scheduling reminders to be sent to attendees.
Scheduling a webinar with ClickMeeting
ClickMeeting preparation mode
Finally, you create the event and invite attendees, either by copying and pasting, using contacts from previous sessions, or using existing groups. Before starting the meeting it’s still necessary to join the conference, but in preparation mode. This will open the web conference software, so admins can check all the settings and add the required resources to ensure everything goes as planned when it’s showtime.
Security
There’s a vast amount of easily accessed information on how the company manages its users’ security and privacy. As a company with headquarters in Europe, it’s no surprise that it provides an extensive description of how it processes user information. However, unlike many other companies forced to be GDPR compliant, ClickMeeting was able to write a clean and easy-to-read privacy policy document. The downloadable PDF also contains all the information regarding its 256-bit SSL encryption technology and how data is stored on the organization’s servers. ClickMeeting is also PCI Data Security Standard compliant, which should reassure anyone supplying their personal payment information for ClickMeeting.
Device support
Platform support
Web app
Mobile optimized
macOS
Linux
Android
Windows
iOS
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On the desktop, ClickMeeting works on most modern browsers, including Firefox, Safari, and Chromium-based browsers such as Chrome, Opera, and Microsoft Edge. Attendees don’t need to install any software when joining a webinar, regardless of whether they’re using a computer or a mobile phone. Nonetheless, there’s still an iOS and Android app attendees can use to join webinars and administrators can use to reach the admin dashboard.
Like the online platform, the mobile app is straightforward to use and pretty to the eye. All the features for creating and running web conferences are displayed in an intelligent manner – ClickMeeting maintained all its features without overburdening the user with too much information at once. The only nitpick we have is that it isn’t very intuitive to invite users to the meeting since it’s not the same process as in the desktop version. Instead, hosts need to join the event first and add users while preparing the session. It’s indeed more practical to create new events through the desktop, but it’s nice to have the option to schedule webinars on the go.
Pricing
Flexibility is what comes to mind when we think about ClickMeeting’s pricing strategy. There are two different subscriptions – Live and Automated – where the buyer can select among five different levels that go from 25 to 1,000 attendees. As usual, the per-attendee cost drops as their numbers increase. While having up to 25 users in a webinar in Life and Automated costs $1 and $1.60 per attendee per month respectively, having 1,000 attendees drops those prices to $0.24 and $0.28.
Live
$25/mo
Billed annually
25 Attendees
Unlimited Live Webinars
Unlimited Online Meetings
6 Hours of Recording Storage
1GB File Storage
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Automated
$40/mo
Billed annually
25 Attendees
Unlimited Live Webinars
Unlimited Online Meetings
10 Hours of Recording Storage
2GB File Storage
Automated Recurring Webinars
Attendance Certificates
Subscriptions can be purchased with monthly or annual payments, where the latter offers a 20% discount. While the Live version offers all the live webinars and video conferencing features, the higher Automated tier (as its name suggests) adds all the tools related to automated, recurring webinars. Large organizations looking for a scalable webinar can also contact ClickMeeting’s sales support team to build a personalized plan named Enterprise to fit their needs. Customers can utilize the limited 7-day free trial to host online meetings for up to 5 people and webinars that support up to 25 attendees. Payment details don’t have to be provided, but unfortunately the company has a no-refund policy since it believes the trial is enough to test their service.
Payment options
Visa
Mastercard
American Express
Discover
PayPal
Wire transfer
Check
Cryptocurrency
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Customer support
Customer support
24/7
Live chat
Email
Phone
Community
FAQs
Video tutorials
Remote desktop
Blog
Facebook
Instagram
X
YouTube
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Although there isn’t a live chat or 24/7 customer support, everything can be easily found in the ClickMeeting knowledge base. Besides the usual FAQ, the web conference software provider offers thorough e-books explaining all the features step-by-step, various instructional videos, and sessions hosted by specialists with tips on how to make the most out of web conferences, specifically using ClickMeeting. If the vast amount of resources is not enough and contacting customer service is strictly necessary, customers can reach consumer support through email, Facebook, or Twitter. Larger companies that go for the Enterprise subscription also get an account manager and individual training.
Bottom line
There’s no way around the fact that ClickMeeting offers a comprehensive and user-friendly web conference platform. It provides all the necessary tools to not only host epic meetings, but also to manage all the webinars before and after they go live. Consequently, the process is smooth from start to finish, saving a considerable amount of the host’s time. The customer service would benefit from a live chat so customers and prospects could get help right away. However, we do have to hand it to ClickMeeting that its knowledge base offers enough information to answer any question. We also believe that a money-back guarantee is always an important safety net to have, even when the company offers a 7-day free trial. Nevertheless, ClickMeeting is without a doubt web conference software to keep in mind while looking for a great and affordable web conference application.
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Alternatives to ClickMeeting
Daniel C.
Sander D.
A Clickmeeting app is an incredible tool full of convenience, and it performs with minimal glitches. The quality is superb and I would recommend it anytime for web conferencing. One of its unique characteristics is that you save the video in the cloud, in case you forget to download the file. If you need an app for web conferencing, this tool is the real deal. I hope this Clickmeeting review will help you to choose wisely.
clickmeeting was very difficult for my clients/meeting attendees to even join. They would get an email that had a million choices all over the page with buttons that said “where” and a lot of other confusing things but nothing that just said, “join” or Join meeting. I chatted with clickmeeting (because of course they are in Poland and they refuse to talk in person) and they told me that if I ‘registered’ the person (or meeting, I’m still confused) then my attendees would receive a nice, simple email that had a big “join” button, but after a very frustrating hour on chat, and being told I had to watch several instructional videos, which I did, it turns out that attendees will only get the promised ‘join’ email after going through this whole registration process. They say they don’t give any refunds btw.
Very shady guys clickwebinar! I do not recommend to work with them! First our acquaintance began with the fact that they illegally removed from my credit card not $ 40, as was stated at first of 40 and the next day 340!!! I wrote to tech support asked what the fuck?! Then returned the money. After 2 months of working with them (and I must say they are not, in principle, provide bad service), I froze the account. And lest you think – quite by chance I saw SMS on the report for the purchase of the month livebearer (he was activated after freezing, although they stated that I can unfreeze the account whenever you want) and took my money for 2 months and it’s 80 bucks at the current level of the dollar more than 60 rubles! Just for anything! It was very frustrating, especially when I learned that I don’t get that money back – you see they have the rule freeze for 90 days (like holidays). Themselves come up with rules =) not notified in any way about this. In General swore swore to them and removed all the guts of the account (still to suffer, and yet found how to remove). In short they tie banknote and cards to their system – and monthly charge you whether you use or not a resource. Choose when you want and how much you want. Very dishonest conduct business.
ClickMeeting didn’t work for me as I wanted my slide to be the entire screen on the webinar. I also had many difficulties recording the videos and their interface was confusing – it made it appear as though it was recording when it wasn’t actually recording anything. This resulted in me having to re-record several times over. A total waste of time. My biggest issue though was them not cancelling my account when I asked them to and they said that it was frozen, which resulted in me getting charged 3 months later without any warning! I contacted them and they said they would “see” about a refund. Their billing and customer service, in my opinion, is extremely poor and unethical.
ClickWebinar is feature rich and very cost effective. It has one very BIG drawback though – support is virtually non-existent! I have been trying for three days to get a response via their live (dead) chat and have sent three unanswered emails. Pity because the product is really promising, but I guess we’ll be staying with omNovia for the time being. More expensive, but support is there when needed.
Well, I use clickmeeting and the support is really good! They always reply to me by live chat in max 2 hours.
I was very sad to have to leave ClickWebinar. I used it to teach writing classes with it for high school students. The default layout and visual appeal and ease of use were more beautiful than any other out there! However, the connection was horrible. We never knew when the connection would freeze, and it always did for someone sometime through out the class. Customer support was a nightmare. They never answered my questions – like they didn’t even read the question and just copied and pasted some random answer in the email. When they did answer, it was always our connections that were the problem, not theirs. Even after I switched to full business class internet access from my home, the webinar still snagged. In my experience, ClickWebinar was beautiful, but woefully unreliable.
I am taking my first steps in webconferencing. In May this year, after 30 day trial I upgraded my account to ClickWebinar 100. As I recently started running my business from home plus I am not a very IT-literate user, I needed easy in use tool. When I contacted ClickWebinar support team, requesting additional guidance, I was offered a 1-2-1 session with one of their account managers. The lovely lady was extremely friendly and patient with me. I would definitely recommend them to a friend/family member.
I’ve used ClickMeeting for a few months now and overall service kept me satisfied, to be honest never encountered any technical issues therefore was no need to contact their support team.
I used clickwebinar for my business, and am VERY dissatisfied.
The tool does not allow you to do animation builds on ppt. OK, no big deal.
Their technical support staff is awful. They have to research the most basic questions and often give wrong advice.
The tool has uptime issues that are complete showstoppers for anyone who wants to use this for professional purposes. It happened several times that when I hit ‘record’ on my webinar, it would just go into an endless “please wait” cycle, meanwhile everyone in the webinar is being held up and so are you as the presenter. After the first occurence, the technical staff said it was a server uptime issue and it would never happen again. Guess what, it happened again the following week with my next webinar. I had to reschedule and re-record two webinars because of this [un]reliability issue. I don’t know if it will do that again in the future, because I will never use them again in the future!!
Run far far away from ClickWebinar!!!!!!
RE: Former Click Webinar customer!! on October 3, 2012
First of all, please accept our apologies for the technical issues you have encountered.
We aim to provide our clients with the support and advice they need. Our priority is to investigate any technical difficulties our clients are faced with, identify the root cause of the problem and resolve it in the timely manner, if the problem occurs on our end.
If our investigation leads us to believe the matter is associated with the user’s hardware/settings/restrictions, we always recommend the best course of action to be undertaken, in order to rectify the issue.
So I am very sorry to hear about your bad experience with our support staff.
Should you feel so inclined, I would be happy to deal with your case and see what what we will be able to establish.
We are also very sorry to hear you leave us and of course respect your decision, however if you’re willing to re-consider and decide it’s worth giving a shot, please contact myself directly at [email protected] and I will be happy to help.
Regards and Many thanks!