Who said running web conferences has to be complicated? What could be a very complex and time-consuming process is a piece of cake with ClickMeeting. The best part is that the company provides simplicity without restricting any features, offering all the necessary tools to host well-prepared webinars that will increase attendee engagement and lead conversion. The web conferencing software supports up to 1,000 participants, and three people can share the hosting podium together. Pricing is quite flexible: customers can select the number of attendees per session, types of web conferences required, and pay separately for extra features. It’s possible to get a 20% discount on all subscriptions by opting for a yearly billing cycle, and there’s a 7-day free trial in place.
| Maximum attendees | 1000 |
|---|---|
| Maximum hosts | 6 |
| Maximum active webcams | 4 |
| Maximum active mics | 25 |
ClickMeeting offers a comprehensive list of features that pushes any web conference to the next level. Scheduling an online meeting or a webinar is straightforward, and the web conference provider supports up to 1,000 attendees, offers HD video quality, and enables up to four cameras and 25 audio feeds to be connected simultaneously. It’s possible to record sessions up to 10 hours in length and have 2GB worth of files stored in the platform, ensuring that all the required materials are always on hand to make the session go smoothly.
Speaking of interaction, ClickMeeting comes packed with features aimed at keeping participants engaged. Besides the live chat where users can speak publicly or privately with each other, the software also provides a whiteboard, enabling presenters to doodle while putting an idea across. It’s also possible to create live voting pools, Q&As, and calls to action. What’s more, the chat comes with a helpful translator that supports up to 52 languages and chat moderation.
Everything is connected nowadays, and we use many apps to understand how our consumers behave. ClickMeeting saves hosts some work by integrating with over ten third-party applications. From sharing webinars on social media automatically to exporting data directly to the CRM software in place, this web conference provider ensures a smooth information flow. Companies looking to host paid webinars can do so by integrating their PayPal account as well.
The admin dashboard that users are prompted to go to when they log in displays crucial analytics that can be customized to showcase only the most important information for the company. This way, the administrator only sees the most vital information regarding objectives and KPIs, leaving out all unnecessary data.
ClickMeeting offers an intuitive interface that makes scheduling a web conference a simple matter. It only takes four easy steps, each one containing an instructional video popping up the first time the host creates a session. The very first step is to specify standard information such as room name, type, URL, and meeting time. Next comes customizing the overall room appearance as well as the landing and registration pages. Then you set up the automated features such as publishing events on the company’s profile page, social media sharing, and scheduling reminders to be sent to attendees.
Finally, you create the event and invite attendees, either by copying and pasting, using contacts from previous sessions, or using existing groups. Before starting the meeting it’s still necessary to join the conference, but in preparation mode. This will open the web conference software, so admins can check all the settings and add the required resources to ensure everything goes as planned when it’s showtime.
There’s a vast amount of easily accessed information on how the company manages its users’ security and privacy. As a company with headquarters in Europe, it’s no surprise that it provides an extensive description of how it processes user information. However, unlike many other companies forced to be GDPR compliant, ClickMeeting was able to write a clean and easy-to-read privacy policy document. The downloadable PDF also contains all the information regarding its 256-bit SSL encryption technology and how data is stored on the organization’s servers. ClickMeeting is also PCI Data Security Standard compliant, which should reassure anyone supplying their personal payment information for ClickMeeting.
| Web app | |
| Mobile optimized | |
| macOS | |
| Linux |
On the desktop, ClickMeeting works on most modern browsers, including Firefox, Safari, and Chromium-based browsers such as Chrome, Opera, and Microsoft Edge. Attendees don’t need to install any software when joining a webinar, regardless of whether they’re using a computer or a mobile phone. Nonetheless, there’s still an iOS and Android app attendees can use to join webinars and administrators can use to reach the admin dashboard.
Like the online platform, the mobile app is straightforward to use and pretty to the eye. All the features for creating and running web conferences are displayed in an intelligent manner – ClickMeeting maintained all its features without overburdening the user with too much information at once. The only nitpick we have is that it isn’t very intuitive to invite users to the meeting since it’s not the same process as in the desktop version. Instead, hosts need to join the event first and add users while preparing the session. It’s indeed more practical to create new events through the desktop, but it’s nice to have the option to schedule webinars on the go.
Flexibility is what comes to mind when we think about ClickMeeting’s pricing strategy. There are two different subscriptions – Live and Automated – where the buyer can select among five different levels that go from 25 to 1,000 attendees. As usual, the per-attendee cost drops as their numbers increase. While having up to 25 users in a webinar in Life and Automated costs $1 and $1.60 per attendee per month respectively, having 1,000 attendees drops those prices to $0.24 and $0.28.
Subscriptions can be purchased with monthly or annual payments, where the latter offers a 20% discount. While the Live version offers all the live webinars and video conferencing features, the higher Automated tier (as its name suggests) adds all the tools related to automated, recurring webinars. Large organizations looking for a scalable webinar can also contact ClickMeeting’s sales support team to build a personalized plan named Enterprise to fit their needs. Customers can utilize the limited 7-day free trial to host online meetings for up to 5 people and webinars that support up to 25 attendees. Payment details don’t have to be provided, but unfortunately the company has a no-refund policy since it believes the trial is enough to test their service.
| Visa | |
| Mastercard | |
| American Express | |
| Discover |
| 24/7 | |
| Live chat | |
| Phone |
Although there isn’t a live chat or 24/7 customer support, everything can be easily found in the ClickMeeting knowledge base. Besides the usual FAQ, the web conference software provider offers thorough e-books explaining all the features step-by-step, various instructional videos, and sessions hosted by specialists with tips on how to make the most out of web conferences, specifically using ClickMeeting. If the vast amount of resources is not enough and contacting customer service is strictly necessary, customers can reach consumer support through email, Facebook, or Twitter. Larger companies that go for the Enterprise subscription also get an account manager and individual training.
There’s no way around the fact that ClickMeeting offers a comprehensive and user-friendly web conference platform. It provides all the necessary tools to not only host epic meetings, but also to manage all the webinars before and after they go live. Consequently, the process is smooth from start to finish, saving a considerable amount of the host’s time. The customer service would benefit from a live chat so customers and prospects could get help right away. However, we do have to hand it to ClickMeeting that its knowledge base offers enough information to answer any question. We also believe that a money-back guarantee is always an important safety net to have, even when the company offers a 7-day free trial. Nevertheless, ClickMeeting is without a doubt web conference software to keep in mind while looking for a great and affordable web conference application.
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